LynTec has announced a new on-demand, tailored training and support program via live video to enhance the lines of customer communication during and beyond the COVID-19 crisis. Designed to work around customers’ schedules and needs, LynTec’s live video sessions provide customers with real-time information, training, and technical support for the company’s leading range of electrical automation and control systems. The live sessions will take place from LynTec’s new HD demo room.
“For more than 30 years, we’ve had a customer-first philosophy. We meet them where they’re at and work to develop solutions for their needs,” said Mark Bishop, president of LynTec. “This tailored customer service and training program is just another way to further that mission. With many companies unable to operate normally during the COVID-19 crisis, we want to ensure they can come out of this uncertain time with skills and knowledge that will benefit future projects and installations while accommodating their calendar and resources.”
Over the winter, LynTec expanded its facilities to support its growth. The company’s headquarters in Lenexa, Kansas, now includes a demo room installed with the company’s most popular panels on display — including the RPC, NPAC, and XPC. Although the room was built with the goal of inviting customers to the LynTec factory for on-site training, with the onset of COVID-19, the company enhanced the training facility to provide remote and online support. The room is outfitted with HD cameras and a high-speed fiber connection to ensure sessions are broadcast with a strong video stream and in sharp detail.
“With just a call or an email, we can launch interactive online training inside the demonstration facility in a matter of minutes,” Bishop said. “The setup is perfect for educating customers on our hardware, firmware, or software operation in real time. This service can be accessed anywhere — by techs in the field in need of troubleshooting support, for a pre-scheduled sales meeting, or at your desk for design and specification questions.”
All of the LynTec power control solutions used in the training are functioning products that are currently available. This allows customers to see how products operate in real time, whether they’re joining over LynTec’s video conferencing platform or mobile apps such as FaceTime or Messenger.